Payments – our clinic does not provide credit facilities, and all invoices must be settled in full on the day of your consultation or within 14 days for surgical treatment invoices and excess / insurance shortfall bills. We accept all major credit cards. Invoices not paid on a consultation day / within 14 days from receiving by mail / e-mail will incur an administrative charge of £30.

Cancellations – It is crucial that you notify us of your cancellation at least 24 hours prior to your appointment time to avoid the £200 late cancellation/ no-show fee. We reserve the right to request any patient who has previously failed to attend an appointment to pre-pay in full for any further appointment they wish to book.

If You Are Running Late – while we will always try to see a patient running late, if you arrive more than 10 minutes late, you may be asked to rebook for another date. Out of consideration to other patients who are booked after you, the duration of your consultation or appointment may be shortened if you have arrived late.

It is always advisable to check with your insurance company exactly what level of private cover you have, in order that you can avoid unexpected deficits from the Hospital, Castle Quay Medical Practice or the Consultant. Some policies will settle your medical bills in full, leaving you with no balance to pay, but an increasing number of schemes have varied restrictions and exclusions. Unfortunately, any shortfall will be due from you.

Any insurance details omitted from you, will mean the invoice will be your liability and all fees will be invoiced directly to you.

Data Protection and Patient Privacy
The information on this registration form will be used by Advanced Dermatology Clinic, Castle Quay Medical Practice, Jersey General Hospital and Elite Surgical Centre (as appropriate) for the purposes of providing medical services and associated practice administration. Your personal data, including relevant details of your medical history, will be stored and may be shared with other healthcare providers such as your GP, other consultants and Jersey Health and Social Services. For further information regarding how we use, disclose and manage your data, please refer to Data Protection Information.

Mole mapping usually lasts 40-50 minutes.

Please do not come to your appointment if you or your household members have any signs of COVID-19 or other acute infections (fever, cough, muscle pain, fatigue, other cold/flu symptoms, diarrhoea) Please inform the Secretary – an alternative date will be offered.